sarana365 livcatPrivacy Policy

This page describes what we collect when you use sarana365 livcat and how we keep that data protected. We operate a platform for football markets, live-dealer tables, slot games, and esports across supported jurisdictions. Our privacy commitments apply to every user who registers an account, deposits funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or participates in our Liga 1 coverage and live gaming studios.

We understand that your personal information is sensitive. This policy sets out exactly what we collect, why we collect it, who has access to it, and what rights you have over your own data. We do not sell your information to third parties for marketing purposes. We do share certain data with payment processors and compliance partners only to the extent required by law or to deliver the service you have requested.

Our approach is straightforward: we collect only what we need to verify your identity, process your deposits and withdrawals, prevent fraud, and comply with local regulations in jurisdictions where we operate. If you have questions about how we handle your data, our contact details appear at the end of this policy.

What we collect and why

When you register an account on sarana365 livcat, we ask for your full name, date of birth, email address, and phone number. We use these details to verify your identity and ensure you meet the eligibility requirements to access our platform. We also collect your residential address so that we can confirm you are in a jurisdiction where our services are available under local law.

Once your account is active, we collect transaction data whenever you deposit or withdraw funds. This includes the payment method you used (for example, DANA or e-wallet), the amount, the date, and the outcome of the transaction. We retain this information to reconcile your account balance, detect unusual activity, and comply with anti-money-laundering regulations that apply in the regions we serve.

We also log your activity on the platform: which games you access, how long you play, your betting patterns on football markets such as Liga 1 and Piala AFF, and which live-dealer tables you join. We use this data to personalise your experience, send you relevant updates about new esports tournaments or slot releases, and identify technical issues that may affect your gameplay.

We also collect technical information about your device and internet connection. This includes your IP address, browser type, operating system, and device identifier. We use this data to detect fraud, prevent account takeovers, and ensure our platform runs smoothly across different devices and network conditions (including slower connections in areas outside Jakarta, Surabaya, or Bandung).

How we use your data

Our primary use of your data is to deliver the sarana365 livcat service: to process your deposits and withdrawals, verify your identity, and let you access our football betting, live-dealer games, and slot offerings. We also use your data to send you account statements, confirm transactions, and notify you of changes to our terms or service status.

We analyse your activity to improve our platform. For example, we track which payment methods are most popular (mobile banking, local payment, online payment, or others) so we can optimise our checkout flow. We review which games attract the most players and which features cause confusion, so we can redesign those areas. We do not use your data to build profiles for sale to advertisers or to make automated decisions that significantly affect you without your consent.

We are required by law to keep records of your identity, transactions, and account activity for a minimum period. We share these records with local regulators and law-enforcement agencies if they request them. We also share limited data with our payment processors (such as the bank or e-wallet provider handling your e-wallet or mobile banking transfer) so that they can complete your transaction and detect fraud on their end.

Third parties and data processors

We use external service providers to help us run sarana365 livcat. Our cloud hosting provider stores our servers and databases. Our payment gateway partner processes your deposits and withdrawals. Our customer-support platform logs your chat and email messages. Our email service sends you account notifications. Each of these partners has signed a data-processing agreement with us that requires them to protect your data and use it only for the purpose we specify.

Our servers may sit outside your jurisdiction. For example, some of our infrastructure is hosted in Singapore or Australia. This means your data may be transferred across borders. We ensure that any transfer complies with data-protection laws and that the receiving country offers adequate safeguards. You consent to this transfer when you create an account on sarana365 livcat.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences (such as your preferred language or payment method), and track how you navigate our site. A cookie is a small text file stored on your device. Most are session cookies that expire when you close your browser. Some are persistent cookies that remain for weeks or months so we can recognise you on your next visit.

We do not use cookies to track you across other websites. We do not sell cookie data to advertisers. We use cookies only to improve your experience on sarana365 livcat and to detect fraud or abuse. You can disable cookies in your browser settings, but doing so may prevent you from logging in or accessing certain features.

Your rights and our commitments

You have the right to request a copy of all the personal data we hold about you. You can ask us to correct information that is inaccurate, delete data that we no longer need, or restrict how we use your data. You can also ask us to transfer your data to another service in a portable format. To exercise any of these rights, contact our support team using the details at the end of this policy.

We commit to protecting your data against unauthorised access, loss, or theft. We use encryption to secure data in transit (when it travels between your device and our servers) and at rest (when it sits in our databases). We conduct regular security audits and penetration tests. We limit access to your data to employees and contractors who need it to do their job, and we require them to sign confidentiality agreements.

If we discover a data breach that may affect you, we will notify you without unreasonable delay. We will tell you what data was compromised, what steps we are taking to secure it, and what you can do to protect yourself. We will also notify relevant regulators as required by law.

We do not sell your personal information. We do not use your data to make automated decisions that significantly affect you without your consent.

Data retention

We keep your identity information and transaction records for as long as your account is active, plus a minimum of five years after closure. This is required by anti-money-laundering and tax regulations in the jurisdictions where we operate. We keep your activity logs (games played, bets placed) for up to two years. We delete cookies and temporary files after they expire or when you clear your browser cache.

Contact sarana365 livcat

If you have a question about this privacy policy, want to exercise your data rights, or believe we have mishandled your information, please contact our support team. You can reach us via live chat on sarana365 livcat, by email, or by post to our registered office. We will respond to your request within 14 days. If you are not satisfied with our response, you may lodge a complaint with the data-protection authority in your jurisdiction.

This privacy policy is current as of the date shown at the bottom of the page. We may update it from time to time to reflect changes in our practices, technology, or law. We will notify you of material changes by email or by posting a notice on sarana365 livcat. Your continued use of the platform after such notice constitutes your acceptance of the updated policy.